Big Island Coffee Roasters FAQs

• What are the hours and location of your cafe?

• How can I add a one-time product to my subscription?
• How do I manage my subscriptions?
• How do I Skip a shipment?
• How do I update, change, skip, swap or cancel my subscription?
• How much coffee comes in the Hawaiian Coffee of the Month subscriptions?
• I'm having trouble logging in to manage my subscription. What do I do?
• When do subscriptions and Hawaiian Coffee of the Month Club orders ship?

• What are Espresso Bites?
• Will Espresso Bites melt if shipped to my location? How do they typically ship?

• Are you hiring?
• Can you ship products, including coffee subscriptions, internationally?
• Do you have a military discount?
• Do you have a storefront or cafe I can visit?
• Do you offer tours?
• Do you ship Internationally?
• I’m visiting Hawaii. Where can I purchase your coffees?

See all articles in General FAQs →

• Are your coffees flavored?
• Are your Hawaiian coffees Organic, Fair Trade, or GMO?
• Do you carry K-cups, coffee pods or instant coffee?
• Do you carry light roast or blonde coffees?
• Do you have a low acidity coffee?
• Do you have gift cards?
• Do you sell green (unroasted) Hawaiian coffee?

See all articles in Our Coffees FAQs →

• Can I exchange my reward after I've redeemed it?
• Can I redeem a coupon along with my rewards discounts?
• How does your referral program work?
• How do I use a Free Product code?  Can I use it with my subscription?
• How do I earn points and rewards for my purchases?