Club & Subscription FAQs
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How can I add a one-time product to my subscription?
How to Add a One-Time Product to Your Subscription Want to try a new coffee or add an extra item to your next shipment without starting a new subscription? Here’s how you can add a one-time product to your upcoming order. First, ensure you are logged into your account. Method 1: Add From the P... -
How do I manage my subscriptions?
Manage Your Subscription Before diving into managing your subscription, it's essential to have an account with us. If you haven't registered yet, please visit bigislandcoffeeroasters.com/account to create your account. It's important that you use the same name and email address as the one used w... -
How to Skip a Shipment Log in to your account. Click the Manage Subscriptions button (left-side). Locate the subscription(s) you'd like to skip from your list of subscriptions, and click the pertinent Manage this subscription link to see the full details of that subscription. From here you see y...
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How do I update, change, skip, swap or cancel my subscription?
Manage Your Subscription Before diving into managing your subscription, it's essential to have an account with us. If you haven't registered yet, please visit bigislandcoffeeroasters.com/account to create your account. It's important that you use the same name and email address as the one used w... -
How much coffee comes in your coffee club subscriptions?
Each bag in our Hawaiian Coffee Subscriptions and Gift Subscriptions includes 10 oz of Hawaiian coffee. Tasters Club: 1 bag / month Cuppers Club: 2 bags / month Explorers Club: 3 bags / month Roasters Club: 4 bags / month Each bag in the Barrel-Aged Hawaiian Coffee Subscription includes 10 oz o... -
I'm having trouble logging in to manage my subscription. What do I do?
To manage your subscription, you must have an account at bigislandcoffeeroasters.com/account. If you're trying to log in and are getting a "user not found" error, chances are that you checked out as a guest and did not register for an account. You can either retroactively create an account, or h... -
When do subscriptions and club coffees ship?
Tasters Club (1 bag of coffee/ month) - 25th-27th of each month Cuppers Club (2 bags/month) - 12th-13th of each month Explorers Club (3 bags/ month - 25th-27th of each month Roasters Club (4 bags/ month) - 25th-27th of each month Barrel aged Club (1 barrel aged coffee/month) - 25th-27th of each...