Club & Subscription FAQs

  • Can you ship coffee subscriptions internationally?

    International shipping is available to most locations via USPS, FedEx or UPS. Please note: Listed rates do not include customs duties or taxes, and rates may change at any time. Canada: TASTERS CLUB - 1 bag: $12.95 CUPPERS & EXPLORERS CLUB - 2 & 3 bags: $15.95+ ROASTERS CLUB - 4 bags: $1...

  • How do I add a one-time product to my subscription?

    To add one time product(s) to your upcoming subscription you must first be logged into your account. Once logged in, you may add one-time product(s) to your upcoming subscriptions in a couple of ways.  First, by visiting any eligible one-time product’s page and clicking the “Add to your Subscrip...

  • How do I change my subscription, "Swap" a product, or update my grind or roast selections?

    First you must register for an account at bigislandcoffeeroasters.com/account Beneath Delivery Schedule, click the subscription you'd like to update or swap. Next, go to the product options and select the roast, grind, or quantity option you'd like to adjust. To Swap your product for something ...

  • How do I manage my subscriptions?

    First you must register for an account at bigislandcoffeeroasters.com/account. If you've already purchased a subscription but do not have an account, it's important that you use the same name and email address for your account as you used when you purchased your subscription, so the two can be li...

  • How do I "Skip" a shipment?

    First log in to your account, then click the Manage Subscriptions button to be taken to the subscription portal. Locate the subscription(s) you'd like to skip from your list of subscriptions, and click the pertinent Manage Subscription button to see the full details of that subscription.  From h...

  • How do I update my Shipping Address, Billing Addresses, or Payment methods?

    You can now use different payment methods and apply different shipping addresses to each subscription! For instance, if you want to apply a personal credit card to your personal subscription, and a corporate credit card to your office coffee subscription, that's now possible! First log in to yo...

  • How many coffees are in each shipment?

    Each bag sent through the Hawaiian Coffee of the Month Club is 10oz. and includes free shipping. There are different tiers, allowing you to tailor for how much coffee you want per month: Tasters Club: 1 bag / month Cuppers Club: 2 bags / month Explorers Club: 3 bags / month Roasters Club: 4 ...

  • How much coffee comes in your coffee club subscriptions?

    Each bag in our Hawaiian Coffee Subscriptions and Gift Subscriptions includes 10 oz of Hawaiian coffee. Tasters Club: 1 bag / month Cuppers Club: 2 bags / month Explorers Club: 3 bags / month Roasters Club: 4 bags / month Each bag in the Barrel-Aged Hawaiian Coffee Subscription includes 10 oz o...

  • How to I skip a shipment or change my subscription interval?

    First log in to your account, then click the Manage Subscriptions button to be taken to the subscription portal. Select Delivery Schedule or Subscriptions from the menu.  Form these pages you will see a list of your subscriptions with options to Manage or Skip. Select Manage Subscription to view...

  • I'm having trouble logging in to manage my subscription. What do I do?

    To manage your subscription, you must have an account at bigislandcoffeeroasters.com/account. If you're trying to log in and are getting a "user not found" error, chances are that you checked out as a guest and did not register for an account. You can either retroactively create an account, or h...

  • Is there a minimum commitment to your memberships, subscriptions or clubs?

    Yes. Members agree to two shipments, after which they can cancel at any time. Members can also swap, downgrade, upgrade or skip a shipment at any time.

  • What can club members expect?

    The Hawaiian Coffee of the Month Club subscription is for coffee drinkers who are adventurous and looking to explore Hawaii's wild and beautiful coffees. If you like the same coffee each month, this subscription isn't for you. Please explore our auto-renew options instead. Because Hawaii is home...

  • What other benefits do club members receive?

    FREE SHIPPING: The Hawaiian Coffee of the Month Club always ships free. PRIVATE SALES & EARLY ACCESS TO LIMITED PRODUCTS: When micro-lots are too small to include in the club, or popular and seasonal favorites return, members may receive private invitations and/or early access to buy them. ...

  • When do subscriptions and club coffees ship?

    Tasters Club (1 bag of coffee/ month) - 25th-27th of each month (ships via USPS) Cuppers Club (2 bags/month) -  12th-13th of each month (ships via FedEx) Explorers Club (3 bags/ month - 25th-27th of each month (ships via FedEx) Roasters Club (4 bags/ month) -  25th-27th of each month (ships via F...

  • When will my coffee be roasted and shipped?

    Excluding Cuppers Club, Members' coffees are roasted between the 27th and the 29th, and arrive during the first week of each month. Cupper’s Club orders are roasted between the 11th and the 13th, and arrive during the third week of each month.Please note the following for Tasters, Explorers, Roas...

  • Which Coffees Do Members Receive?

    Members receive new coffees each month, and coffees change throughout the year depending on availability. Here's an example of Hawaiian coffees featured in the club in past year: Ka'u Peaberry Ka'u Maragogipe Hamakua Mahina & Hamakua Stout Heart Dark Kona Hills Peaberry (94 points, Top-Rate...