Club & Subscription FAQs
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How can I add a one-time product to my subscription?
How to Add a One-Time Product to Your Subscription Please note: These products cannot be added to your subscription. Adding them may result in removing and refunding a product in your order, or incurring a separate shipping free. Coffees that are sold for a limited period of time: This is becau... -
How do I manage my subscriptions?
Manage Your Subscription Before diving into managing your subscription, it's essential to have an account with us. If you haven't registered yet, please visit bigislandcoffeeroasters.com/account to create your account. It's important that you use the same name and email address as the one used w... -
How to Skip a Shipment Log in to your account. Click the Manage Subscriptions button (left-side). Locate the subscription(s) you'd like to skip from your list of subscriptions, and click the pertinent Manage this subscription link to see the full details of that subscription. From here you see y...
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How do I update, change, skip, swap or cancel my subscription?
Manage Your Subscription Before diving into managing your subscription, it's essential to have an account with us. If you haven't registered yet, please visit bigislandcoffeeroasters.com/account to create your account. It's important that you use the same name and email address as the one used w... -
How much coffee comes in the Hawaiian Coffee of the Month subscriptions?
Each bag in our Hawaiian Coffee Subscriptions and Gift Subscriptions includes 10 ounces of Hawaiian coffee. Tasters Club: 1 x 10 oz bag / month Cuppers Club: 2 x 10 oz bags / month Explorers Club: 3 x 10 oz bags / month Roasters Club: 4 x 10 oz bags / month Each Barrel-Aged Hawaiian Coffee Subs... -
I'm having trouble logging in to manage my subscription. What do I do?
To manage your subscription, you must have an account at bigislandcoffeeroasters.com/account. If you're trying to log in and are getting a "user not found" error, chances are that you checked out as a guest and did not register for an account. You can either retroactively create an account, or h... -
When do subscriptions and Hawaiian Coffee of the Month Club orders ship?
Hawaiian Coffee of the Month Club coffees are roasted once per month to ensure freshness and consistency. All Coffee Club orders process on the 26th of each month. Coffees are roasted shortly after and typically delivered during the first week of the following month.