How do I update, change, skip, swap or cancel my subscription?

Manage Your Subscription

Before diving into managing your subscription, it's essential to have an account with us. If you haven't registered yet, please visit bigislandcoffeeroasters.com/account to create your account. It's important that you use the same name and email address as the one used when purchasing the subscription. If you're having trouble logging into your account, or receiving a "user not found" error, please contact customer service for assistance.

Once your account is set up, you can easily:

• Change subscription frequency **
• Change delivery dates **
• Change product options, such as grind or size ***
• Add a one-time product
• Swap your subscription
• Skip a shipment
• Update payment information
• Update Shipping or Billing information

** Hawaiian Coffee of the Month Club products have specific order processing, delivery and frequencies - they cannot be reassigned.
*** Some products have limited options.

Access Your Subscription

• Log in to your account.
• Click the Manage Subscriptions button (left-side).
• You're now in the subscription portal (screenshot below), further How-To Guide to follow:

---

How-To Guide for Managing Your Coffee Subscription

This guide will walk you through the common actions you can take within your subscription portal to manage your upcoming orders, personal information, and subscription details. Click here to open this up in a new window.

1. How to Manage Your Next Scheduled Order

Your main portal screen shows a summary of your very next order. From here, you can make several quick changes.

A. How to Skip Your Next Delivery: If you have enough coffee and want to miss the next shipment, you can easily skip it.

1. On the "Your Next Order" screen, locate the order date (e.g., "SUN, JULY 27, 2025").
2. Directly below the date, click the Skip button.
3. Your order will be skipped, and your next charge and delivery will be postponed until the following cycle (e.g., August 27, 2025).

B. How to Add a One-Time Product to Your Next Order: Want to try something new without starting a new subscription? You can add items to your upcoming order.

1. Scroll down to the "You may also like" section.
2. Browse the available products.
3. Click the ⊕ Add button below the item you wish to add.
4. The product will be added to your next order as a one-time purchase, and your "Order total" will update automatically.

C. How to Add a Discount Code: If you have a valid discount code, you can apply it to your next order.

1. In the order summary box, find the line item for your subscription.
2. Click the ⊕ Add discount link.
3. A text field will appear. Type or paste your discount code into the field and apply it.
4. Your "Order total" will be recalculated to reflect the discount.

2. How to Manage Your Subscription Settings

If you want to make permanent changes to your subscription (like changing the frequency or the product), you'll need to go to the management page.

1. From the right-hand menu, click Manage subscriptions.
2. Alternatively, under your product details on the main page, click the Manage this subscription link.
3. On the next screen, you will likely find options to:
   • Change Order Frequency: Adjust how often you receive your coffee (e.g., from "Every month" to "Every 6 weeks").
   • Swap Product: Change the type of coffee you receive.
   • Change Quantity: Adjust the number of bags you receive in each order.
   • Pause Subscription: Temporarily stop all future orders until you resume.
   • Cancel Subscription: Permanently end your subscription.

3. How to Update Your Personal Information

You can manage your shipping address and payment method directly from the portal.

A. How to Edit Your Shipping Address:

1. In the "Deliver To" section, click the Edit address link.
2. You will be taken to a page where you can update your shipping information for this subscription.
   • Note: If you have multiple subscriptions, you may need to update the address for each one. The "Address & payment details" section can help manage all addresses.

B. How to Edit Your Payment Method:

1. In the "Order total" section, find the line that says "Charge to card ending in...".
2. Click the Edit payment method link to the right.
3. This will allow you to securely update your credit card information for all future charges.

4. How to View Your Order History

The portal keeps a record of all your past and future scheduled orders.

• To see all scheduled future shipments, click View upcoming orders from the right-hand menu.
• To see a list of all past shipments and charges, click View previous orders from the right-hand menu.

5. How to Log Out

When you are finished managing your account, it's good practice to log out.

1. In the right-hand menu, click the Logout button at the bottom.
2. You will be securely signed out of your account.

---

Managing a Gift Subscription

• If you are a gift recipient or gift-giver and would like transfer the subscription to another account holder, contact our customer service for support at aloha@bigislandcoffeeroasters.com

---

Switching Between Coffee Clubs

If you wish to switch from one Hawaiian Coffee of the Month Club to a different Club, please note that the timing of your delivery may change.

• Tasters Club, Explorers Club, Roasters Club & Barrel Aged Club
  • Orders are charged on the 26th of each month.
  • Deliveries occur 5-10 business days after processing.
• Cuppers Club:
  • Orders are charged on the 13th of each month.
  • Deliveries occur 5-10 business days after processing.

If you have questions, please reach out to our customer service team. We are ready to assist you in making smooth and hassle-free updates.