General FAQs
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Possibly so, and we'd love for you to apply! Please search Indeed here to view current openings. If you don't see a position, send your resume to hello@bigislandcoffeeroasters.com.
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Do you have a military discount?
Yes, we do offer a military discount! In order to use military discount, please visit this page: https://bigislandcoffeeroasters.com/pages/military-first-responder-discount Please click "Verify with ID.me" green icon, and it will redirect you to ID.me verification page. -
Do you have a storefront or cafe I can visit?
We're thrilled to open our flagship tasting room, cafe, and roastery in Hilo this summer, July 2023! This will be the only cafe of its kind in Hilo, in addition to our first public location since establishing Big Island Coffee Roasters in 2010. The 4000 sqft location will feature a specialty esp... -
We'd love to welcome you, but we've decided to cease tours and close to the public until we move into our new location. We’re outgrowing our roasting and production space, and it's too cramped for providing safe tours at this time. Sorry about that! However, if you’d like to enjoy a cup of our H...
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Yes! Here are estimated shipping rates: INTERNATIONAL SHIPPING RATES Hawaii to Canada* Up to 1 lb: $11 1 - 2lb $14 2 - 3lb: $17 3 - 4lb: $25 4 - 5lb: $35 5 - 10lb: $42 11 - 25lb: $56 25 - 99lb: $87 Hawaii to Asia, Australia, New Zealand, Japan, & South Pacific*Up to 1 lb: $16 1- 2lb $18 2 ...
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I’m visiting Hawaii. Where can I purchase your coffees?
To view current retailers, please see our Where to Buy Us page. -
DOMESTIC U.S. SHIPPING RATES Free shipping on orders over $89 to all U.S. states. Orders under $89 ship via USPS for $9.95. DELIVERY TIMELINES & EXPEDITED RATES Standard: Delivery is expected 6 - 9 business days after your order is placed. We may choose FedEx or USPS carriers, depending on...
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What are your local, domestic & international shipping rates?
DOMESTIC U.S. SHIPPING RATES Free shipping on orders over $89 to all U.S. states. Orders under $89 ship via USPS for $9.95. DELIVERY TIMELINES & EXPEDITED RATES Standard: Delivery is expected 6 - 9 business days after your order is placed. We may choose FedEx or USPS carriers, depending on... -
What grinder do you recommend?
We recommend the Baratza Encore grinder for at-home brewing. You can find this grinder on Amazon in addition to Baratza's website. -
What is Navidium? How do I opt out?
Navidium is an optional, minor shipping insurance that protects high-value packages from situations where fault does not lie with the shipper or transit company, and/or where the package cannot be returned. For example: FedEx shows proof of delivery but the package is missing or stolen The ship... -
What is our Accessibility Statement?
We're committed to easy access for everyone Big Island Coffee Roasters is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. Additionally, while we do not contr... -
Chances are that your order wasn't cancelled, but your original shipping label was, and a new shipping label needed to be created. This can happen when information on the original shipping label isn't correct and needs to be reprinted. Contact our customer service team for an updated tracking nu...
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Why wont my discount code or coupon work?
If your discount code isn't working, it might have been found using a discount/coupon browser extension or a website that claims to have active codes with Big Island Coffee Roasters. (If this is not the case for you, please contact us.) Discount & Coupon Code Websites & Browser Extension...