General FAQs

  • Are you hiring?

    We’re oftenlooking for talented, coffee-loving people to join our team! Check out our current openings on Indeed to see if there’s a good fit. For cafe positions, you can also send an inquiry to cafe@bigislandcoffeeroasters.com. Otherwise, send resumes and inquiries to aloha@bigislandcoffeeroast...

  • Can you ship products, including coffee subscriptions, internationally?

    Absolutely! We ship internationally, including coffee subscriptions. You can find estimated shipping rates by location on our shipping Information page. Please note that customs fees, duties, taxes, and tariffs may apply and vary by country. The final delivery cost will be shown at checkout.

  • Do you have a military discount?

    Yes, we do offer a military discount! To use a military discount, please visit this page: https://bigislandcoffeeroasters.com/pages/military-first-responder-discount From there, click the "Verify with ID.me" green icon, and it will redirect you to the ID.me verification page.

  • Do you have a storefront or cafe I can visit?

    Yes! Learn about our cafe, menu and location here.

  • Do you offer tours?

    We’re not offering tours at the moment, but you’re warmly invited to visit Big Island Coffee Roasters Café & Roastery in Hilo. Here, you can enjoy freshly roasted Hawaiian coffees, explore seasonal drinks, and watch our roasting team at work through our viewing window — an authentic glimpse ...

  • Do you ship Internationally?

    You can find estimated shipping rates by location on our shipping Information page. Please note that customs fees, duties, taxes, and tariffs may apply and vary by country. The final delivery cost will be shown at checkout.

  • I’m visiting Hawaii. Where can I purchase your coffees?

    If you're visiting Hawaiʻi Island, we encourage you to visit our cafe, roastery and retail shop in Hilo.  In Kona & Waimea, you can find us in the specialty section of Foodland, as well as The Four Seasons, Mauna Lani Auberge, Holo Holo Outrigger, Kona Village and many other retailers.  On ...

  • Promotional Gift Cards & Reward Certificates

    Do promotional gift cards expire? Yes. Promotional gift cards and reward certificates are complimentary and expire 12 months from the date of issue. Expiration dates are always printed on the card or included in your email confirmation. Are they the same as purchased gift cards? No. Purchased ...

  • Purchased Gift Cards

    Do purchased gift cards expire? By law, electronic gift cards are valid for at least five years, and paper gift certificates are valid for at least two years. If no expiration is shown, they remain valid indefinitely. Are there any fees? No. We do not charge dormancy, inactivity, or service fe...

  • Shipping Rates, Timelines, Carriers, Refunds & Exchanges

    See our Shipping page for information on: Free shipping tiers Domestic rates International rates Roasting, processing & shipping timelines Carriers Shipping & Return polices Refund polices

  • What are your local, domestic & international shipping rates?

    Find our domestic/international shipping rates and carriers here.

  • What grinder do you recommend?

    We recommend the Baratza Encore grinder for at-home brewing. You can find this grinder on Amazon in addition to Baratza's website.

  • What is Navidium? How do I opt out?

    Navidium is an optional shipping insurance that protects shipments from situations where fault does not lie with the shipper or transit company, and/or where the package cannot be returned. For example: FedEx shows proof of delivery but the package is missing or stolen The shipping address is i...

  • What is our Accessibility Statement?

    We're committed to easy access for everyone Big Island Coffee Roasters is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. Additionally, while we do not contr...

  • Why was my shipment canceled?

    Occasionally we need to package dimensions before a package ships. When this happens, the package is simply assigned a new tracking number. Don’t worry — your delivery timeline hasn’t changed. Updated tracking typically appears in your account within a couple of days. If the update is delayed, ...