DOMESTIC U.S. SHIPPING RATES
Free shipping on orders over $89 to all U.S. states.
Orders under $89 ship via USPS for $8.95.
DELIVERY TIMELINES & EXPEDITED RATES
- Standard: Delivery is expected 5 - 8 business days after your order is placed. We may choose FedEx or USPS carriers, depending on your location.
- Expedited: 2 - 4 business days: $19.95* via FedEx 2Day
* Upgraded and expedited shipping may be purchased at the time of checkout. This prioritizes your shipment in the queue.
ROAST DATES
Orders are roasted Sunday-Friday and shipped Monday-Friday. Roast dates are applied to the bags in your order.
We cannot ship packages on Saturdays or Sundays.
INTERNATIONAL SHIPPING RATES
Hawaii to Canada*
Up to 1 lb: $11
1 - 2lb $14
2 - 3lb: $17
3 - 4lb: $25
4 - 5lb: $35
5 - 10lb: $42
11 - 25lb: $56
25 - 99lb: $87
Hawaii to Asia, Australia, New Zealand, Japan, & South Pacific*
Up to 1 lb: $16
1- 2lb $18
2 - 3lb: $25
3 - 4lb: $37
4 - 5lb: $43
5 - 10lb: $63
11 - 25lb: $93
25 - 50lb: $165
Hawaii to Europe*Up to 1 lb: $16
1- 2lb $18
2 - 3lb: $25
3 - 4lb: $37
4 - 5lb: $41
5 - 10lb: $59
11 - 25lb: $85
25 - 50lb: $142
Hawaii to the Middle East*
Up to 1 lb: $16
1- 2lb $18
2 - 3lb: $25
3 - 4lb: $37
4 - 5lb: $43
5 - 10lb: $65
11 - 25lb: $104
25 - 50lb: $180
Hawaii to the South & Central America
*
Up to 1 lb: $16
1- 2lb $18
2 - 3lb: $25
3 - 4lb: $37
4 - 5lb: $39
5 - 10lb: $61
11 - 25lb: $90
25 - 50lb: $128
* Please note that customs and duties are displayed at checkout.
ESPRESSO BITES
Because Espresso Bites are made without stabilizers or preservatives, they may bloom or melt when shipping temperatures exceed 80 F. If this is a concern in your location please select FedEx shipping.
If you notice a white color to your bar, it's perfectly safe to eat. This happens when the cocoa butter softens and migrates to the surface. It happens more often when shipping in warm weather. Learn more about blooming.
Espresso Bites that melt or bloom when shipped via FedEx are eligible for a full refund or credit.
Espresso Bites that melt or bloom when the buyer elects Free Shipping or standard USPS are eligible for a credit.
If your order is incorrect or damaged in any way, please email us at hello@bigislandcoffeeroasters.com with your order number within 7 days of receiving your order.
CREDITS, RETURNS & EXCHANGES FOR PERISHABLES
We stand behind the quality of all our coffees and want nothing more than for you to love them.
Please consider your preferences and ensure the coffee(s) you order align with those preferences. For example, if you love dark roasts, we strongly advise you only order dark roasts.
If you're dissatisfied with any of our coffees
, please reach out to us at aloha@bigislandcoffeeroasters.com within 7 days of receipt and we'll do our best to find the right coffee for you. Please note that we do not provide refunds or returns for perishable products.
If your coffees arrive damaged
, please send a photo of the box in the condition you received it within 7 days to aloha@bigislandcoffeeroasters.com. We'll send a replacement.
If you receive the wrong items
, please contact us within 7 days of receipt and we'll gladly provide a replacement or credit. We may request you mail it back for inspection and assessment.
COVID UPDATE: We are not responsible for the tracking or delivery of packages once they leave our facility and are in the hands of the carrier. Carriers are experiencing record volumes and transit times may change based on conditions at the time. We are not responsible for packages that are delayed or changes in transit time due to Acts of God. However, if your package fails to arrive or disappears en route, please contact our team.
AUTO-RENEW PRODUCTS
We offer a 5% discount on auto-renew products. In order to be eligible for the discount, we require two shipments. You may swap to a second product if you are not satisfied with the first. This policy is to deter individuals from purchasing a subscription for a single shipment solely for discounts.
RETURN INFORMATION
Our policy for packages that have been received lasts 5 days. If 5 days have gone by since receiving your package, unfortunately we can’t offer you a refund or exchange.
If your order has not been received, or has been lost by the carrier, please contact us immediately for assistance, including a refund, reshipment or help with tracking your package.
All merchandise and non-perishable, non-coffee items may be returned or exchanged within 5 days of receipt. Please reach out to us at aloha@bigislandcoffeeroasters.com and our team will be happy to facilitate. To be eligible for a full refund, items must be in original packaging and in new condition. Please include your full name and order number with the return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
RETURN ADDRESS
Big Island Coffee Roasters, PO BOX 400, Mountain View, HI 96771